We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search yielded 87 result(s).

Evidence Summary: What works to reduce burnout and vicarious trauma among refugee service providers?

Author(s): Switchboard
Date: January 1, 2021
Topic(s): Mental Health and Wellness, Organizational Development
Subtopic(s): Behavioral Healthcare, Self-care
This evidence summary assesses the evidence surrounding the effectiveness of several interventions to reduce burnout among staff, including organizational and individual approaches. It includes tips for organizations that are most effective in reducing staff secondary traumatic stress, compassion fatigue, and more.

Archived Webinar: Racial Justice in Humanitarian Work Session 1: Introduction

Author(s): International Rescue Committee (IRC)
Date: December 11, 2020
Topic(s): Mental Health and Wellness, Organizational Development
Subtopic(s): Self-care
The Racial Justice in Humanitarian Work series, presented by the IRC in Boise, is a monthly large group learning experience, interspersed with small group reflection sessions applying the learnings to our day-to-day work. The sessions study systemic racism in the U.S., histories and lived experiences of people new to the U.S., how each of us …

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Evidence Summary: What is the evidence for improving the employment outcomes of refugee women through employment programs?

Author(s): Switchboard
Date: December 9, 2020
Topic(s): Employment
Subtopic(s): Career Advancement, Gender Equality, Job Development
Refugee employment programs assist refugees in finding employment in order to attain self-sufficiency. Employment specialists work to find a match between the needs, abilities, and goals of refugees and hiring needs of employers. Refugee employment programs are frequently federally funded and may also be funded by other public and private sources. The purpose of this …

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Archived Webinar: “I Was Already Burned Out, and Now This…” Strategies for Staff and Supervisors to Mitigate Burnout, Vicarious Trauma, and Other Occupational Hazards

Author(s): Switchboard
Date: November 18, 2020
Topic(s): Case Management, Mental Health and Wellness, Organizational Development
Hosted on November 18, 2020, this training was delivered by Adeyinka Akinsulure-Smith, Ph.D., ABPP, Licensed Psychologist & Professor, The City College of New York Bellevue Program for Survivors of Torture; and Kristen Guskovict, LCSW, Founder, Humanitarian Empathy and Refugee Trauma (Heart) of Aid Work. For many months now, U.S. refugee service providers and the clients …

“I Was Already Burned Out, and Now This…” Strategies for Staff and Supervisors to Mitigate Burnout, Vicarious Trauma, and Other Occupational Hazards Read More »

Guide: Preventing Occupational Hazards by Promoting Organizational Resilience

Author(s): Switchboard
Date: November 17, 2020
Topic(s): Mental Health and Wellness, Organizational Development
Subtopic(s): Self-care
Burnout, secondary traumatic stress, vicarious trauma, and compassion fatigue are all considered occupational hazards. These effects can result directly from working in certain professions, such as refugee service provision. The internal culture and environment of an organization can increase a staff person’s vulnerability to these occupational hazards, or these can enhance organizational resilience. This guide …

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Archived Webinar: Reopening After COVID-19 Closures: A Conversation Among Refugee Service Providers

Author(s): Switchboard
Date: July 20, 2020
Topic(s): Health, Organizational Development
Subtopic(s): COVID-19
Hosted on July 21, 2020, this virtual panel discussion included Tracy Reines, Regional Director, Atlantic/Central Region, IRC; Sarah Peterson, Washington State Refugee Coordinator and Chief of Office, Refugee and Immigrant Assistance; Emily Jentes, Team Lead for the Domestic Program with the Immigrant, Refugee, and Migrant Health Branch, CDC; Michael Kacka, Medical Consultant and South Carolina …

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Podcast: How Can Supervisors and Organizations Support Staff Care?

Author(s): Switchboard
Date: July 6, 2020
Topic(s): Health, Mental Health and Wellness, Organizational Development
Subtopic(s): COVID-19, Self-care
Are you looking to increase staff care programming in your organization? Stream the latest episode of the Switchboard podcast, where Kristen Guskovict, LCSW and Founder of Heart of Aid Work, and Dr. Adeyinka Akinsulure-Smith, Licensed Psychologist and Tenured Professor at the City College of New York, discuss the importance of providing resettlement staff with the …

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Blog Post: Wellbeing for Service Providers: How Can Organizations Support Staff through the COVID-19 Pandemic?

Author(s): Switchboard
Date: May 26, 2020
Topic(s): Cultural Awareness, Digital Inclusion, Health, Organizational Development
Subtopic(s): COVID-19
Refugee service providers are used to putting clients first, working long hours, and moving mountains to meet clients’ needs, no matter how difficult. This work is unique: we are entrusted with helping people who have experienced significant hardship and trauma as they rebuild their lives in a new country. Because our work is unique, our organizations have a unique role in supporting us.

Blog Post: Providing Successful Remote Services During the COVID-19 Crisis: Tips from the International Institute of New England

Author(s): Switchboard
Date: May 5, 2020
Topic(s): Case Management, Health, Organizational Development
Subtopic(s): COVID-19
When a busy human services operation providing critical support to vulnerable people is forced to immediately suspend face-to-face interactions, the sudden transition to remote work is not easy. Staff miss their work spaces, their clients, and each other. Program participants can no longer walk in for assistance, and quick questions that could have been easily answered now require an email or a pre-scheduled phone call. But as difficult as things may be, it is important to remember that it is still possible to provide support to clients.

Archived Webinar: Ask an Expert: Creating Engaging Virtual Trainings and Meetings

Author(s): Switchboard
Date: April 15, 2020
Topic(s): Adult Education, Digital Inclusion, Organizational Development
Hosted on April 15, 2020, this webinar was presented by Jamie Bussey, Deputy Director, Cultural Orientation Resource Exchange (CORE); Sumita Chandrasekhar, Program Officer for Instructional Technology & Design at the IRC; and Kristy Gladfelter, Senior Director for Research, Analysis, and Learning at the IRC. Designing effective virtual trainings and meetings can be a challenge. We’ve …

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