We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search yielded 21 result(s).

Blog Post: You Asked, We Acted: New Features on the Switchboard Website

Author(s): Switchboard
Date: February 26, 2021
Topic(s): Digital Inclusion
Switchboard is continually seeking feedback on how we can improve our services. Among the recommendations for improvement that we received through our most recent program evaluation, there were several suggestions for our website. We are pleased to announce several new updates that were informed by these suggestions.

Evidence Summary: What works to improve digital inclusion among resettled refugees?

Author(s): Switchboard
Date: January 31, 2021
Topic(s): Digital Inclusion
This evidence summary assesses the evidence surrounding the effectiveness of several program models and interventions designed to increase digital inclusion of refugees. It includes characteristics of successful programs, common barriers to inclusion, and the implications of this research for designing programs. 

Video: Navigating Chromebook Usage

Author(s): HIAS
Date: October 8, 2020
Topic(s): Adult Education, Digital Inclusion
This video series includes 11 short videos in seven languages, covering topics such as how to navigate Chromebook settings, use the keyboard and trackpad, how to conduct Google searches, use Gmail, find Chromebook apps, changing the computer language, and more.

Guide: Integrating Digital Citizenship into Refugee and Immigrant Youth Programs

Author(s): Switchboard
Date: October 1, 2020
Topic(s): Child, Youth, and Family Services, Digital Inclusion
Subtopic(s): Child and Youth Education, Child and Youth Wellbeing
This guide is designed to help staff integrate digital citizenship education into existing programs, with a focus on digital safety, security, and rights and responsibilities. It describes suggestions for identifying risk and protective factors among refugee youth participants; determining your digital citizenship objectives and core messages; designing activities within your program context that align with …

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Archived Webinar: Helping Clients Navigate Times of Economic Hardship

Author(s): Switchboard
Date: July 24, 2020
Topic(s): Case Management, Digital Inclusion, Employment, Financial Capabilities
Hosted on July 23, 2020, this virtual panel discussion was hosted by by Daniel Wilkinson Program Manager for Economic Empowerment, Switchboard along with a panelist of economic empowerment experts.  Recent months have presented a dramatic learning curve as we’ve adapted to the realities of living and working in the shadow of a global pandemic. If …

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Blog Post: Supporting Refugees and Immigrants to Complete the 2020 Census During COVID-19

Author(s): Switchboard
Date: July 23, 2020
Topic(s): Community Engagement, Digital Inclusion, Immigration Legal Needs
Subtopic(s): COVID-19
On March 3rd, Switchboard hosted a webinar on the 2020 US Census. Since then, many things about the 2020 Census have changed due to COVID-19. This post shares updates and suggestions for Census outreach in the new environment.

Blog Post: Remote Job Readiness Resources for Clients with Lower Levels of Digital Literacy

Author(s): Switchboard
Date: July 15, 2020
Topic(s): Adult Education, Digital Inclusion, Employment
Subtopic(s): Job Readiness
We recently published a blog post on Virtual Job Readiness Resources for Clients With Online Access. But how are agencies continuing job readiness training when participants don’t have access to technology or lack digital literacy skills? This post includes job readiness resources for supporting clients without online access and/or digital skills, informed by strategies refugee service providers have begun implementing nationwide.

Blog Post: Job Development During the COVID-19 Crisis

Author(s): Switchboard
Date: June 18, 2020
Topic(s): Digital Inclusion, Employment, Health
Subtopic(s): COVID-19, Job Development
The COVID-19 crisis is having a profound impact on the way we live and work. During this time, many service providers are working remotely to provide job readiness training to clients in addition to helping some clients apply for unemployment insurance and other benefits. But what about job development? Should you be helping clients obtain employment during this time, and if so, what does job development look right now?

Blog Post: Wellbeing for Service Providers: How Can Organizations Support Staff through the COVID-19 Pandemic?

Author(s): Switchboard
Date: May 26, 2020
Topic(s): Cultural Awareness, Digital Inclusion, Health, Organizational Development
Subtopic(s): COVID-19
Refugee service providers are used to putting clients first, working long hours, and moving mountains to meet clients’ needs, no matter how difficult. This work is unique: we are entrusted with helping people who have experienced significant hardship and trauma as they rebuild their lives in a new country. Because our work is unique, our organizations have a unique role in supporting us.

Blog Post: Resource Round-up: Multilingual Tutorials on Zoom and Other Online Platforms

Author(s): Switchboard
Date: May 19, 2020
Topic(s): Adult Education, Digital Inclusion
In the shift to virtual services, including home-based learning, many clients are learning how to use videoconferencing platforms like Zoom for the first time. School districts are using a wide range of these programs to communicate with students and families, while refugee service providers are leveraging them in the course of virtual case management, English language classes, job readiness training, etc. It can be difficult to find multilingual tutorials on using these platforms. The following videos and other materials may be helpful.