We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Switchboard yielded 183 result(s).

Archived Webinar: Who are Refugees and How Do They Arrive in the United States? Understanding the Refugee Resettlement Process

Author(s): Switchboard
Date: October 7, 2021
Topic(s): Case Management, Cultural Awareness
Hosted on October 7, 2021, this training was delivered by Mak Suceska, State Refugee Coordinator for Iowa; Khadra Bashir, R&P Program Manager, ECDC; Khine Zaw, Paralegal, Steptoe & Johnson LLP; and Rishan Habte, Program Manager for Economic Empowerment, Switchboard. Webinar transcript coming soon! This webinar provided an overview of the refugee resettlement process, from flight …

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Video: Who are Refugees and How Do They Arrive in the United States?

Author(s): Switchboard
Date: October 6, 2021
Topic(s): Case Management, Immigration Legal Needs
This animated video explains the process of refugee resettlement, from flight and displacement to arrival and integration, through the true story of a family’s resettlement experience. This video is designed as an onboarding resource for staff new to the field of refugee resettlement. It is accompanied by a toolkit that includes a reflection activity, a …

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Archived Webinar: Psychological First Aid (PFA) to Support Clients Affected by the Crisis in Afghanistan

Author(s): Switchboard
Date: October 4, 2021
Topic(s): Case Management, Mental Health and Wellness
Hosted on October 4, 2021, this training was delivered by Beth Farmer, Director for Safety, Education, and Wellness, IRC; Maliha Mirza, Behavioral Health Social Worker, HealthPoint ; and Dr. Omar Reda, Board-Certified Psychiatrist and Founder of Project Untangled Model of Care. Webinar transcript coming soon! In an emergency, like the crisis in Afghanistan, it is …

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Blog Post: How to Ensure Every Eligible Family is Benefiting from the Child Tax Credit

Author(s): Office of Refugee Resettlement (ORR), Switchboard
Date: September 27, 2021
Topic(s): Child, Youth, and Family Services, Financial Capabilities
The American Rescue Plan, in response to the COVID-19 pandemic, provides the largest Child Tax Credit ever. As of July 15, 2021, most families with children are automatically receiving monthly payments of $250 or $300 per child without having to take any action. However, some ORR-eligible populations may be missing out. Below is information about the Child Tax Credit and what refugee service providers can do to ensure their clients are receiving these funds.

E-learning: Introduction to Gender-Sensitive Project Design

Author(s): Switchboard
Date: September 24, 2021
Topic(s): Case Management, Monitoring and Evaluation, Organizational Development
Subtopic(s): Data Analysis, Data Collection, Data Quality, Gender Equality, Presenting Data, Project Design and M&E Planning, Using Data and Evidence
This self-paced course is designed to provide an in-depth introduction to gender-sensitive project design. It provides an overview of what gender-sensitive programs are; reviews how to develop gender-sensitive theories of change; describes how to conduct a basic gender analysis; and introduces key concepts in gender-sensitive M&E planning, including how to develop a logical framework (logframe). …

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Image of people typing on keyboard

Archived Webinar: Digital Skills in Refugee Integration: Lessons Learned from Research and Practice

Author(s): Switchboard
Date: September 9, 2021
Topic(s): Digital Inclusion
Hosted on September 9, 2021, this training was delivered by Miriam Potocky, Senior Research Associate, Switchboard; and Marwah Maasarani, Evaluation Officer, IRC.   Digital skills are a crucial element of successful integration. Access to communities, services, and rights often depends on, or is facilitated by, digital technology. Although many refugees are tech-savvy, many others have low …

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Tool or Template: Preparing for Data Analysis

Author(s): Switchboard
Date: September 2, 2021
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Data Quality, Using Data and Evidence
This tool provides guidance for preparing your data for analysis; a process also known as “data cleaning.” It contains a spreadsheet and accompanying instructional document that walk through this process of preparing data for analysis step by step using a sample data set.

Guide: Using Participatory Methods for More Inclusive Project Design and Monitoring and Evaluation (M&E)

Author(s): Switchboard
Date: August 31, 2021
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Data Collection, Data Quality, Project Design and M&E Planning, Using Data and Evidence
This guide discusses the participation continuum; how to support successful participatory engagement; specific methods and when to use them; and resources for learning more about the power, potential, and practical side of participatory methods.

Blog Post: Supporting Clients and Staff Affected by the Crisis in Afghanistan

Author(s): Switchboard
Date: August 27, 2021
Topic(s): Case Management, Safety
Subtopic(s): Emergency Preparedness
Many refugee service providers are asking how to best support clients from Afghanistan during this time of crisis. This blog post includes a few tips that may be helpful to program staff and leaders as they seek to care for clients and staff affected by the situation in Afghanistan.

Archived Webinar: Designing and Implementing Equitable and Inclusive Surveys

Author(s): Switchboard
Date: August 26, 2021
Topic(s): Monitoring and Evaluation
Subtopic(s): Data Analysis, Data Collection, Data Quality
Hosted on August 26, 2021, this training was delivered by Floor de Ruijter, Senior Program Officer for M&E, Switchboard; and Lila Suboh, Senior Program Officer for Measurement, IRC.  Do you know how to design surveys that are both inclusive and effective? Do you want to build your knowledge of client-responsive monitoring and evaluation (M&E)? This …

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