We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Switchboard yielded 219 result(s).

World Refugee Day: Reflections from a Child Refugee

Author(s): Raluca Albu
Date: June 20, 2022
When my parents decided to defect from communist Romania in 1987, the journey started with them telling a little white lie: “We’re going on a vacation.” To my three-year-old mind that meant packing all my toys, bragging to my cousins, and being told by all my relatives that “hotel” is not pronounced “gotel.” What I …

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Blog Post: Theories of Change, Logframes, and Indicators: An Updated Resource Collection on Project Design

Author(s): Switchboard
Date: June 2, 2022
Topic(s): Organizational Development
Are you working to design a new project or refine the design of an existing program? Switchboard’s Resource Library hosts a variety of project design resources to help guide you through the process.  Strong project design starts with sound logic. Theories of change  and  logical frameworks (logframes) can both be considered types of logic models. A …

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Tool or Template: Public Benefits Overview for Refugees and Other Humanitarian Immigrants

Author(s): Switchboard
Date: May 16, 2022
Topic(s): Case Management, Immigration Legal Needs
Certain humanitarian immigrants are eligible for cash assistance, medical assistance, employment preparation, job placement, English language training, and other services offered through the Office of Refugee Resettlement (ORR) at the U.S. Department of Health and Human Services (HHS), along with other federally funded programs. This includes refugees, asylees, Cuban and Haitian entrants, Special Immigrant Visa …

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Guide: Public Workforce Pathways to Jobs: Accessing Department of Labor (DOL)-Funded Employment and Training Programs

Author(s): Switchboard
Date: May 5, 2022
Topic(s): Employment
Subtopic(s): Career Advancement, Federal Workforce Development, Job Development, Job Readiness
In many employment programs, the key objectives are helping clients become self-sufficient and work towards their personal career goals. In addition to programs through the Office of Refugee Resettlement (ORR) and other federal agencies, Department of Labor (DOL)-funded programs can help clients do just this. This information guide reviews how to get started in exploring …

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Toolkit: Employment Authorization Documents: Reference Guide for Refugee Service Providers

Author(s): Switchboard
Date: April 30, 2022
Topic(s): Employment
Subtopic(s): Employment Rights
This toolkit was updated in April 2022 to reflect new guidance from the U.S. government. Refugees and asylees have the right to work. This reference guide covers the most important and commonly used work authorization documents required for employment in the United States. It includes information on the form I-9, accepted documents typically held by …

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Evidence Summary: What works to support LGBTQ refugees?

Author(s): Switchboard
Date: April 29, 2022
Topic(s): Case Management, Mental Health and Wellness
This document summarizes the state of available evidence regarding practices and programs for LGBTQ refugees. Understanding what works to address the needs of this population is important because LGBTQ refugees often lack the support networks that other refugees rely on. They must also navigate the isolation they face within their own ethnic or national communities. …

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Evidence Summary: What works to improve mental health of refugee children and adults?

Author(s): Switchboard
Date: April 29, 2022
Topic(s): Child, Youth, and Family Services, Mental Health and Wellness
Subtopic(s): Behavioral Healthcare, Child and Youth Wellbeing
This evidence summary aims to identify effective strategies for improving mental health among resettled refugees. The intended audience is U.S. refugee service providers and other interested stakeholders. This evidence summary seeks to answer the following questions: What interventions are effective in preventing and/or treating mental health conditions among refugees? What mental health interventions lack adequate …

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Archived Webinar: Balancing the Demanding Needs of Case Management

Author(s): Switchboard
Date: April 19, 2022
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Boundaries, Self-care and Staff Care
Hosted on April 19, 2022, this training was delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard, Kristen Guskovict, Founder, HEART of Aid Work. Webinar transcript coming soon! This is part four of a four-part webinar series on the Fundamentals of Case Management. The series provides a foundational understanding of case management for refugee and …

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Archived Webinar: Practical Guide to Working with Refugees: Skills, Techniques, and Considerations

Author(s): Switchboard
Date: April 6, 2022
Topic(s): Case Management
Subtopic(s): Boundaries, Case Documentation, Interpretation
Hosted on April 5, 2022, this training was delivered by delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard; Jess Dalpe, Senior Technical Advisor: Safety and Wellness, IRC; and Loan Mai, Technical Advisor, Mental Health and Psychosocial Support, IRC. Webinar transcript coming soon!  Do you want to improve your knowledge of case management? Do you want …

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Guide: Effective Case Consultations and Case Conferences

Author(s): Switchboard
Date: April 4, 2022
Topic(s): Case Management
Subtopic(s): Case Documentation
It is common to feel stuck or overwhelmed when working with clients who have complex service needs. Discussing with your supervisor can often provide the support you need. When additional support is needed, case consultations and case conferences can help identify solutions, reduce duplication of services, and improve client outcomes. This resource contains two documents …

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