We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search yielded 80 result(s).

Tool or Template: Sample Client Rights and Responsibilities Form

Author(s): Project SOAR
Date: August 4, 2012
Topic(s): Case Management
This sample template can be used for developing a form with which clients can acknowledge their rights and responsibilities for a case management and/or employment program.
Typed tip sheet with image of three women

Tip Sheet: Tips and Strategies for Culturally Sensitive Care

Author(s): Refugee Health Technical Assistance Center (RHTAC)
Date: May 16, 2012
Topic(s): Case Management, Cultural Awareness, Health
Subtopic(s): Healthcare, Interpretation, Sexual and Reproductive Health
This resource offers tips and strategies to promote culturally sensitive care in refugee women’s health. Topics include language, access to care, issues of gender, respect of modesty, cultural/traditional practices and religious observances, fasting for Ramadan during pregnancy, anticipatory guidance, and coordination of care and case management.

Tip Sheet: The Five C’s of Good Case Notes

Author(s): Project SOAR
Date: December 16, 2011
Topic(s): Case Management
Subtopic(s): Case Documentation
This tip sheet reviews the “Five C’s” of good case notes: comprehensive, chronological, consistent, confidential and demonstrating case management.
Typed script

Tool or Template: Script – Health Care Provider’s Introduction for Working with Telephone/Remote Interpreters

Author(s): Refugee Health Technical Assistance Center (RHTAC)
Date: December 12, 2011
Topic(s): Case Management, Digital Inclusion, Health
Subtopic(s): Interpretation
This tool is a scripted introduction for working with telephone/remote interpreters. It can be led by the health care provider via the telephone interpreter. The inclusion of an introduction in all interpreted encounters aims to put limited English proficient (LEP) clients at ease and create a situation in which all parties are clear about the …

Script – Health Care Provider’s Introduction for Working with Telephone/Remote Interpreters Read More »

Tip Sheet: Documenting Your Casework

Author(s): Project SOAR
Date: December 9, 2011
Topic(s): Case Management
Subtopic(s): Case Documentation
This tip sheet provides guidance on effectively documenting your case work as a part of case management.

Tip Sheet: Time Management Techniques for Case Managers

Author(s): Project SOAR
Date: April 15, 2011
Topic(s): Case Management
This tip sheet provides guidance on time management techniques that can be used by caseworkers and case managers.

Tip Sheet: Mitigating Conflict with Clients

Author(s): Project SOAR
Date: April 8, 2011
Topic(s): Case Management
This tip sheet provides guidance on mitigating conflict with clients as part of case management.

Tip Sheet: Boundaries – Protecting Clients and Ourselves

Author(s): Project SOAR
Date: March 5, 2011
Topic(s): Case Management
Subtopic(s): Boundaries
This tip sheet reviews how to establish effective boundaries in order to protect both clients and staff.

Guide: Guidelines for Working with Interpreters for Counseling & Health Care Staff Working with Refugees

Author(s): NSW Refugee Health Service, STARTTS
Date: January 1, 2011
Topic(s): Case Management, Health
Subtopic(s): Interpretation
Interpreters are a vital part of providing quality health care for refugees. This guide was designed to provide a helpful overview of things to consider when working with interpreters, tips and approaches to use, and further resources
Typed fact sheet with SOAR logo and image of woman writing

Tip Sheet: Introduction to Case Management

Author(s): Project SOAR
Date: September 26, 2006
Topic(s): Case Management
This tip sheet reviews the basics of case management, including intake and assessment, goal development, intervention, monitoring and re-assessment, and termination.