We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Case Management yielded 152 result(s).

Evidence Summary: What works to support LGBTQ refugees?

Author(s): Switchboard
Date: April 29, 2022
Topic(s): Case Management, Mental Health and Wellness
This document summarizes the state of available evidence regarding practices and programs for LGBTQ refugees. Understanding what works to address the needs of this population is important because LGBTQ refugees often lack the support networks that other refugees rely on. They must also navigate the isolation they face within their own ethnic or national communities. …

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Archived Webinar: Balancing the Demanding Needs of Case Management

Author(s): Switchboard
Date: April 19, 2022
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Boundaries, Self-care and Staff Care
Hosted on April 19, 2022, this training was delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard, Kristen Guskovict, Founder, HEART of Aid Work. This is part four of a four-part webinar series on the Fundamentals of Case Management. The series provides a foundational understanding of case management for refugee and immigrant service providers. It …

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Archived Webinar: Practical Guide to Working with Refugees: Skills, Techniques, and Considerations

Author(s): Switchboard
Date: April 6, 2022
Topic(s): Case Management
Subtopic(s): Boundaries, Case Documentation, Interpretation
Hosted on April 5, 2022, this training was delivered by delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard; Jess Dalpe, Senior Technical Advisor: Safety and Wellness, IRC; and Loan Mai, Technical Advisor, Mental Health and Psychosocial Support, IRC. Webinar transcript coming soon!  Do you want to improve your knowledge of case management? Do you want …

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Guide: Effective Case Consultations and Case Conferences

Author(s): Switchboard
Date: April 4, 2022
Topic(s): Case Management
Subtopic(s): Case Documentation
It is common to feel stuck or overwhelmed when working with clients who have complex service needs. Discussing with your supervisor can often provide the support you need. When additional support is needed, case consultations and case conferences can help identify solutions, reduce duplication of services, and improve client outcomes. This resource contains two documents …

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E-learning: Who are the Afghan Newcomers?

Author(s): Switchboard
Date: March 28, 2022
Topic(s): Case Management, Cultural Awareness
This self-paced course offers an introduction to cultural awareness for providers supporting Afghan newcomers to the U.S. It reviews the events that have led to Afghanistan’s current refugee crisis; elaborates on the social and cultural characteristics that distinguish this population from other migrant groups in the United States; describes how to engage with these newcomers …

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Archived Webinar: Trauma-Informed Care in Case Management

Author(s): Switchboard
Date: March 22, 2022
Topic(s): Case Management
Hosted on March 22, 2022, this training was delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard; Jess Dalpe, Senior Technical Advisor: Safety and Wellness, IRC; and Loan Mai, Technical Advisor, Mental Health and Psychosocial Support, IRC.  Do you want to improve your knowledge of case management? Do you want to learn practical ways to …

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Archived Webinar: Case Management Foundations

Author(s): Switchboard
Date: March 9, 2022
Topic(s): Case Management
Hosted on March 8, 2022, this training was delivered by Tigest Coleman, Training Officer, Strengths-Based Services, Switchboard; Jess Dalpe, Senior Technical Advisor: Safety and Wellness, IRC; and Loan Mai, Technical Advisor, Mental Health and Psychosocial Support, IRC.  Do you want to improve your knowledge of case management? Do you want to learn practical ways to …

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E-learning: Navigating Identity and Inclusion in Refugee Resettlement

Author(s): Cultural Orientation Resource Exchange (CORE)
Date: February 25, 2022
Topic(s): Case Management, Cultural Awareness
In this course, you will explore concepts of identity, intersectionality, and inclusivity, with a focus on their relevance to refugees’ lived experiences. Through stories and reflective exercises, you will be able to define these terms, as well as identify strategies and take action to deliver inclusive Cultural Orientation (CO) and apply these concepts to other …

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Archived Webinar: Tarjimly Workshop: How to Download and Use the App

Author(s): Tarjimly
Date: February 25, 2022
Topic(s): Case Management
Subtopic(s): Interpretation
Tarjimly is a mobile phone app that connects multilingual speakers, who can remotely volunteer their language skills as translators and interpreters, with people who need interpretation. Tarjimly supports connecting to translators in 120+ languages. The interpreters on Tarjimly are volunteers and there are two options for using the app: free access and premium (paid) access. …

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Blog Post: Fundamentals of Equity and Resettlement: Lessons from a Panel Discussion

Author(s): Switchboard
Date: February 22, 2022
Topic(s): Case Management, Community Engagement, Cultural Awareness
This blog post includes perspectives from Isabelle Darling, Refugee Mental Health Clinical Lead, National Partnership for Community Training; Fasil Aragaw, Refugee Integration Specialist, Gulf Coast Jewish Family and Community Services; Dr. Tadios Assefa, Founder and President of the Board of Directors of the U.S. Africa Institute; and Angie Uwimana, Interpreter, Gulf Coast Jewish Family and Community …

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