We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Case Management yielded 130 result(s).

Podcast: From Turmoil to Triumph: Assisting Refugees in their Journey to Entrepreneurship Part I

Author(s): Switchboard
Date: December 22, 2021
Topic(s): Case Management, Employment
Subtopic(s): Entrepreneurship
This two-part podcast series features a conversation between Rishan Habte, Program Officer for Economic Empowerment at Switchboard and Khalid Ahmadzai, Director of Economic Advancement at Canopy Northwest Arkansas. In part one, Khalid shares his story of growing up in Kabul, Afghanistan; how he created the existing microlending entrepreneurship program at Canopy; and the collaborative process …

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Archived Webinar: Service Provider Roundtable: Supporting Afghan Women

Author(s): Canadian Women's Foundation
Date: December 7, 2021
Topic(s): Case Management, Cultural Awareness
This webinar discussed the ways service providers can better support Afghan women, girls and gender-diverse people. It focused on what women and girls from Afghanistan will encounter on arrival in Canada, their specific service needs, and support for rebuilding their lives.

E-learning: Psychological First Aid in Resettlement, Asylum, and Integration Settings

Author(s): International Rescue Committee (IRC)
Date: November 29, 2021
Topic(s): Case Management, Mental Health and Wellness
This self-paced course, developed by the IRC, explains the foundational skills of Psychological First Aid. It is designed for direct services staff and supervisors in Resettlement, Asylum & Integration contexts who support refugees, asylees, asylum-seekers, and other clients impacted by forced displacement. Learning objectives: Define Psychological First Aid (PFA) Understand the foundational principles of PFA Apply …

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Archived Webinar: Hiring Afghan Humanitarian Parolees: What Service Providers and Employers Need to Know

Author(s): Switchboard
Date: November 18, 2021
Topic(s): Case Management, Employment, Immigration Legal Needs
Subtopic(s): Employment Rights, Humanitarian Parole
Hosted on November 17 2021, this training was delivered by Rishan Habte, Program Manager for Economic Empowerment, Switchboard; Liza Zamd, Senior Trial Attorney at the Department of Justice (DOJ) Immigrant and Employee Rights Section (IER); and Jenny Deines, Special Policy Counsel, Immigrant and Employee Rights Section (IER).  This webinar featured a special guest presentation from …

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Blog Post: A Collection of Resources for Onboarding New Refugee Service Providers

Author(s): Cultural Orientation Resource Exchange (CORE), Switchboard
Date: November 17, 2021
Topic(s): Case Management, Cultural Awareness, Organizational Development
This blog post, written in partnership with Cultural Orientation Resource Exchange (CORE), shares resources for new refugee service providers organized by topics such as case management, understanding refugee populations, equity and inclusion, mental health, and more.

Video: Effective Employment Services

Author(s): Switchboard
Date: October 19, 2021
Topic(s): Case Management, Employment
Subtopic(s): Career Advancement, Job Development, Job Readiness
This animated video provides an overview of six key employment functions beginning with intake and assessment to post job-placement assistance. The video is accompanied by a glossary of key terms, a quiz, and a transcript. These resources are designed for new employment service providers and they can be incorporated into the onboarding process.  

Guide: Client Documentation and Benefits for Afghan Parolees

Author(s): CLINIC
Date: October 13, 2021
Topic(s): Case Management, Immigration Legal Needs
Subtopic(s): Case Documentation, Humanitarian Parole, Program Eligibility
This guide, co-published by CLINIC and Migration Refugee Services, provides information and samples of the type of documents that Afghan parolees may be issued by DHS. It explains what resettlement agencies should look for when determining an Afghan parolee’s eligibility for resettlement benefits as well what immigration practitioner should look for when determining an Afghan …

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Woman wearing hijab by USA flag

Video: Operation Allies Welcome (OAW): Steps in the Process

Author(s): U.S. Department of Homeland Security (DHS)
Date: October 13, 2021
Topic(s): Case Management, Immigration Legal Needs
Subtopic(s): Humanitarian Parole
What are some the steps in the Operation Allies Welcome (OAW)? This client-facing video provides answers to questions such as: What will happen to you and your families next?  How will you be able to communicate as you settle in your new home?  What support will be provided to you and your family?

Archived Webinar: Who are Refugees and How Do They Arrive in the United States? Understanding the Refugee Resettlement Process

Author(s): Switchboard
Date: October 7, 2021
Topic(s): Case Management, Cultural Awareness
Hosted on October 7, 2021, this training was delivered by Mak Suceska, State Refugee Coordinator for Iowa; Khadra Bashir, R&P Program Manager, ECDC; Khine Zaw, Paralegal, Steptoe & Johnson LLP; and Rishan Habte, Program Manager for Economic Empowerment, Switchboard.  This webinar provided an overview of the refugee resettlement process, from flight and displacement to arrival …

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Archived Webinar: Cultural Orientation for Afghan Arrivals

Author(s): Cultural Orientation Resource Exchange (CORE)
Date: October 5, 2021
Topic(s): Case Management
How is the Cultural Orientation continuum responding to the Afghan arrivals? In this webinar, learn about developments in key Cultural Orientation messaging taking place before departure to local Resettlement Agencies. You will also receive guidance on covering Cultural Orientation for Afghans served through the Afghan Placement and Assistance Program (APA), including strategies and access to …

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