We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Cultural Awareness yielded 61 result(s).

Blog Post: Wellbeing for Service Providers: How Can Organizations Support Staff through the COVID-19 Pandemic?

Author(s): Switchboard
Date: May 26, 2020
Topic(s): Cultural Awareness, Digital Inclusion, Health, Organizational Development
Subtopic(s): COVID-19
Refugee service providers are used to putting clients first, working long hours, and moving mountains to meet clients’ needs, no matter how difficult. This work is unique: we are entrusted with helping people who have experienced significant hardship and trauma as they rebuild their lives in a new country. Because our work is unique, our organizations have a unique role in supporting us.

Blog Post: Language Access in Times of Crisis: Getting Started With Video Remote Interpreting

Author(s): Switchboard
Date: April 15, 2020
Topic(s): Case Management, Cultural Awareness, Digital Inclusion
Subtopic(s): Interpretation
For many providers continuing to serve non-English-speaking clients during the COVID-19 pandemic, language access is a significant challenge. Videoconferencing technology, although far from perfect, can help us provide services without losing all of the human-to-human contact that typically facilitates communication. Below are a few tips for getting started with video remote interpreting (VRI). Choosing the …

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Archived Webinar: How to Provide Person-Centered, Trauma-Informed Care for Older Refugees

Author(s): JFNA's Center on Aging and Trauma
Date: January 19, 2020
Topic(s): Cultural Awareness, Mental Health and Wellness
This webinar examines the impact of trauma on older refugees and introduces the service model of person-centered, trauma-informed care. Person-Centered, Trauma-Informed care is a holistic approach to service provision developed by The JFNA Center on Aging and Trauma that infuses knowledge about trauma into agency programs and procedures as a way to promote the well-being and empowerment of …

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Archived Webinar: Trauma-Informed Care: Movement Towards Practice

Author(s): Switchboard
Date: January 15, 2020
Topic(s): Case Management, Cultural Awareness, Mental Health and Wellness
This webinar was presented by Beth Farmer, Senior Technical Advisor, Safety, Education and Wellness, IRC and Sasha Verbillis-Kolp, Consultant, Sasha Verbillis-Kolp Consulting Services.  Refugee service providers work with individuals and families who have experienced significant trauma. This webinar gives key insights on defining trauma-informed care within the refugee context and adopting trauma-informed practices on the …

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Guide: Best Practices Guide for Working with Karen, Nepali-Bhutanese, Oromo, and Somali Families in Child Welfare

Author(s): University of Minnesota
Date: January 1, 2020
Topic(s): Case Management, Child, Youth, and Family Services, Cultural Awareness
Subtopic(s): Child and Youth Wellbeing
This guide is intended as an overview of selected topics that are relevant to providing culturally responsive services to families with refugee backgrounds and understanding their unique needs. General themes were identified through a literature review and interviews with refugee families. It was developed by the Center for Advanced Studies in Child Welfare at the …

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Coversheet with list of backgrounders

Guide: Cultural Backgrounders on Newcomer Students

Author(s): USAHello
Date: November 16, 2019
Topic(s): Child, Youth, and Family Services, Cultural Awareness
Subtopic(s): Child and Youth Education, Country Guides
These cultural backgrounders are designed to help teachers and other educators learn about newcomer students and their backgrounds. By being culturally informed, you’ll be better equipped for teaching diverse students in your multicultural classroom. The information is concise so you can quickly learn key information to help you help your students. These cultural background resources …

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Blog Post: 5 Tips for New Employment Staff

Author(s): Switchboard
Date: July 2, 2019
Topic(s): Cultural Awareness, Employment
Congratulations on becoming the newest member of the employment team! Helping clients obtain employment and advance in their careers is challenging work, but also extremely rewarding. Here are some tips to help you navigate the day-to-day work and succeed in your new role. 1. Introduce Yourself Your manager will introduce you to the coworkers you …

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Archived Webinar: Building a Culturally Informed Network of Refugee Mental Healthcare Providers

Author(s): Switchboard
Date: June 13, 2019
Topic(s): Cultural Awareness, Mental Health and Wellness
This webinar was facilitated by Isabelle Darling, Clinical Mental Health Lead, Gulf Coast Jewish Family and Community Services. This webinar is targeted towards service providers responsible for referring clients to mental healthcare providers and towards those mental healthcare providers themselves.  By the end of this 90-minute session, you will be able to: Recognize and distinguish …

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Guide: Building a Culturally Informed Network of Refugee Mental Healthcare Providers

Author(s): Switchboard
Date: June 11, 2019
Topic(s): Cultural Awareness, Mental Health and Wellness
Many of us move between several cultures throughout the day, often without thinking about it. We may not always engage with others about the experiences of our cultures, but when working with refugees, culture is an essential component of understanding our clients as whole people. This information guide offers suggestions aimed at refugee service providers …

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E-learning: Introduction to Working with Interpreters

Author(s): Switchboard
Date: May 29, 2019
Topic(s): Case Management, Cultural Awareness
Subtopic(s): Interpretation
This module is intended for providers who are new to working with interpreters. It is the first of two Switchboard e-learning modules on this topic. After completing this module, we recommend you complete Overcoming Challenges in Interpretation. After completing this 20-minute module, you will be able to: Define key terms related to interpretation; Describe the interpreter’s …

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