The Switchboard resource library brings together a variety of resettlement-related materials. Learn more >>

This library hosts materials developed by Switchboard and by former Office of Refugee Resettlement (ORR)-funded technical assistance (TA) providers (most in fiscal years 2016-2018, with selected earlier materials). This library links materials externally where: their formats were incompatible with internal hosting; they were developed by current ORR-funded TA providers; or they were developed by non-ORR funded authors who granted permission for the links.

Author Definitions

BRYCS
Bridging Refugee Youth and Children's Services
CLINIC
Catholic Legal Immigration Network, Inc. National Citizenship Capacity Building Project
CVT
Center for Victims of Torture National Capacity Building Project for Specialized Torture Treatment Centers
Higher
Higher Employment Services Technical Assistance
Mercy Housing
Mercy Housing Refugee Housing Program
META
Monitoring and Evaluation Technical Assistance Project
NPCT
National Partnership for Community Training Mental Health Technical Assistance Program
Project SOAR
Project for Strengthening Organizations Assisting Refugees
RHTAC
Refugee Health Technical Assistance Center
Welcoming America
Welcoming America's Welcoming Refugees Program
Other
Authors not receiving technical assistance funding from ORR

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Icon for Organizational Development Resource Type

Making the Most of Partnerships and Collaborations

Toolkit
Author(s): Project SOAR
Date: March 27, 2008
Topic(s): Organizational Development
Subtopic(s): Partnerships

This toolkit includes activities and discussion questions designed to help guide your team’s efforts to develop strong partnerships.

Icon for Community Engagement Resource Type

Finding and Preparing Refugee Clients for Media Interactions

Tip Sheet
Author(s): Project SOAR
Date: February 13, 2008
Topic(s): Community Engagement
Subtopic(s): Media and Communications

This tip sheet provides suggestions on identifying clients who may be interested in participating in media interviews and offers guidance on how to prepare clients for positive media interactions.

Icon for Organizational Development Resource Type

Sample Refugee Services Volunteer Application

Tool or Template
Author(s): Project SOAR
Date: January 30, 2008
Topic(s): Organizational Development
Subtopic(s): Volunteer Management

This template can be adapted into a volunteer application form for your organization.

Icon for Housing Resource Type

Please Repair – An Illustrated Guide

Guide
Author(s): Mercy Housing
Date: October 20, 2006
Topic(s): Housing
Subtopic(s): Housing Orientation, Landlords

Renters and landlords need to effectively communicate about repairs! This illustrated housing repair guide aims to help refugees and other renters with limited English communicate repair requests in a way that is understood by property managers. It is designed to be printed double-sided, except the “Report Immediately” page which should be printed single-sided and on …

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Icon for Federal Housing Programs Resource Type

HUD-Subsidized Refugee Residency Requirements

Tip Sheet
Author(s): Mercy Housing
Date: October 18, 2006
Topic(s): Housing
Subtopic(s): Federal Housing Programs

A frequent question from resettlement agencies is: Do refugees need to have a Social Security Card to be eligible for Housing and Urban Development (HUD)-subsidized Housing? The short answer is no; however, some subsidized housing providers are not aware that there are acceptable substitutes for a Social Security Card. This fact sheet will identify alternative …

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Icon for Child and Youth Development Resource Type

Refugees and the U.S. Child Welfare System: A Toolkit for Service Providers

Toolkit
Author(s): BRYCS
Date: October 2, 2006
Topic(s): Child and Youth Development, Family Strengthening
Subtopic(s): Child Welfare, Guardianship

This toolkit serves to: Be a training guide for refugee resettlement staff to improve their understanding of how the child welfare system works, and how to access and assist clients in obtaining services. Provide a common vocabulary of child welfare terms, enabling refugee resettlement staff to make appropriate referrals for child welfare services. Dispel misconceptions …

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Icon for Case Management Resource Type

Introduction to Case Management

Tip Sheet
Author(s): Project SOAR
Date: September 26, 2006
Topic(s): Organizational Development
Subtopic(s): Case Management

This tip sheet reviews the basics of case management, including intake and assessment, goal development, intervention, monitoring and re-assessment, and termination.

Icon for Child and Youth Development Resource Type

Enhancing Child Care for Refugee Self-Sufficiency: A Training Resource and Toolkit 

Toolkit
Author(s): BRYCS
Date: August 8, 2006
Topic(s): Child and Youth Development
Subtopic(s): Early Childhood Education

This resource contains information, reference materials, and sample training modules for employment specialists and case managers. It is designed to help agencies increase their capacity to serve refugee clients and provide them with a spectrum of child care options. Information is also relevant to program directors to assess if adequate internal processes are operating to …

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Icon for Child and Youth Development Resource Type

Growing Up in a New Country: A Positive Youth Development Toolkit for Working with Refugees and Immigrants 

Toolkit
Author(s): BRYCS
Date: June 28, 2006
Topic(s): Child and Youth Development
Subtopic(s): Youth Wellbeing

This toolkit pulls together articles, resources and programs which can assist agencies in adopting a Positive Youth Development (PYD) approach to working with newcomer youth. Mainstream and newcomer service providers alike should benefit from these resources and examples of promising practices in youth programming.

Icon for Housing Resource Type

Welcome to Your New Home – An Illustrated Guide

Guide
Author(s): Mercy Housing
Date: December 8, 2005
Topic(s): Housing
Subtopic(s): Housing Orientation

This comprehensive housing orientation workbook contains large, brightly colored illustrations of “do’s” and “don’ts”. The booklet addresses apartment maintenance, safety and security, mail and notices, being a good neighbor and energy conservation. It is available in twelve languages.