We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Case Management yielded 132 result(s).

Blog Post: Fundamentals of Equity and Resettlement: Lessons from a Panel Discussion

Author(s): Switchboard
Date: February 22, 2022
Topic(s): Case Management, Community Engagement, Cultural Awareness
This blog post includes perspectives from Isabelle Darling, Refugee Mental Health Clinical Lead, National Partnership for Community Training; Fasil Aragaw, Refugee Integration Specialist, Gulf Coast Jewish Family and Community Services; Dr. Tadios Assefa, Founder and President of the Board of Directors of the U.S. Africa Institute; and Angie Uwimana, Interpreter, Gulf Coast Jewish Family and Community …

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Evidence Summary: What are the impacts of case management on refugees?

Author(s): Switchboard
Date: February 10, 2022
Topic(s): Case Management
This evidence summary assesses the state of available evidence regarding the impacts of case management in refugee resettlement programs. It examines studies of programs for refugee adults, unaccompanied refugee minors, and refugee children that focus on mental health, health care access, transitioning to life in the U.S., financial wellbeing, and more. 

Guide: Client Rights and Responsibilities

Author(s): Switchboard
Date: February 3, 2022
Topic(s): Case Management, Organizational Development, Safety
A client rights and responsibilities policy describes the ways that clients are entitled to be treated in the context of programs and services, as well the ways that clients are obligated to treat service providers, partners, and other clients. By recognizing and respecting the rights of clients in an ethical and transparent manner, refugee service …

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Blog Post: A Roadmap for Employers Hiring Afghan Newcomers

Author(s): Switchboard
Date: January 27, 2022
Topic(s): Case Management, Employment
Subtopic(s): Career Advancement, Job Development, Job Readiness
As employment staff around the country assist Afghan newcomers with finding their first U.S. jobs, preparing job candidates for interviews is only one part of the process. Employment staff will need to consider that many companies are new to hiring this population and will also need guidance on how to prepare their HR teams to welcome this new workforce. This blog post shares tips for hiring Afghan newcomers.

E-learning: Safety Planning in Resettlement, Asylum and Integration Settings

Author(s): International Rescue Committee (IRC)
Date: January 20, 2022
Topic(s): Case Management, Safety
Subtopic(s): Safety Planning
This module, developed by the IRC, focuses on the foundational skills of working with clients to develop safety plans. You will learn what safety planning is, what foundational skills you need to create safety plans, and how to use safety plans in a variety of situations with your clients. On completion of this course you …

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Archived Webinar: New to Refugee Services? Free Training, Technical Assistance, and Tools to Help You in Your Work

Author(s): Cultural Orientation Resource Exchange (CORE), Switchboard
Date: January 20, 2022
Topic(s): Case Management
This webinar is presented by Cultural Orientation Resource Exchange (CORE) and Switchboard. Hosted on January 20, 2021, the training was delivered by Manar Marouf, Senior Training Coordinator, CORE; and Rebecca Mulqueen, Program Officer for Learning and Knowledge Management, Switchboard. If you are new to refugee services, you may have many questions about your role. We …

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Blog Post: What Can We Do to Protect Clients and Staff? Tips for Getting Started with Safeguarding and Protection

Author(s): Switchboard
Date: January 19, 2022
Topic(s): Case Management, Safety
When it comes to preserving safety for both clients and staff, there are many terms you might hear. This blog post reviews two key terms, safeguarding and protection, that relate to service providers’ roles in ensuring the safety of clients and staff.

E-learning: Suicide Prevention in Resettlement, Asylum and Integration Settings

Author(s): International Rescue Committee (IRC)
Date: December 22, 2021
Topic(s): Case Management, Mental Health and Wellness
Subtopic(s): Suicidality
This module, developed by the IRC, explains the foundational skills of suicide prevention. You will learn about suicide, what steps all direct service staff can take to prevent suicide, and how to use suicide prevention practices with your clients. This course was designed for direct services staff and supervisors in Resettlement, Asylum & Integration contexts …

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E-learning: Empathic Communication in Resettlement, Asylum and Integration Settings

Author(s): International Rescue Committee (IRC)
Date: December 22, 2021
Topic(s): Case Management
This module explains the foundational skills of empathic communication. You will learn what empathic communication is, what foundational skills you need to communicate empathically, and how to use empathic communication techniques with your clients. It is designed for direct services staff and supervisors in Resettlement, Asylum & Integration contexts who support refugees, asylees, asylum-seekers, and …

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E-learning: De-escalation in Resettlement, Asylum and Integration Settings

Author(s): International Rescue Committee (IRC)
Date: December 22, 2021
Topic(s): Case Management, Mental Health and Wellness, Safety
This module explains the foundational skills of de-escalation. It is designed for direct services staff and supervisors in Resettlement, Asylum & Integration contexts who support refugees, asylees, asylum-seekers, and other clients impacted by forced displacement. Upon completion of this course you will: Learn what de-escalation is Understand the foundational of de-escalation skills Apply de-escalation skills …

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