We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Case Management yielded 104 result(s).

E-learning: Introduction to Case Management for Refugee Service Providers

Author(s): EURITA
Date: September 3, 2021
Topic(s): Case Management
In this interactive e-learning course, you will go through seven modules relating to best practices and service delivery techniques to effectively engage with and support refugees as they adjust to social and economic life in their new community. You will learn how to use a strengths-based case management approach which emphasizes the inherent resources each …

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Guide: Benefits for Afghan and Iraqi Special Immigrant Visa (SIV) Holders or SQ/SI Parolees

Author(s): Office of Refugee Resettlement (ORR)
Date: September 1, 2021
Topic(s): Case Management, Immigration Legal Needs
This information guide answers frequently asked questions about eligibility of Afghan and Iraqi Special Immigrant Visa (SIV) Holders or SQ/SI Parolees for various services. These services include ORR services, where to sign up, and details on specific benefits. 

Blog Post: Supporting Clients and Staff Affected by the Crisis in Afghanistan

Author(s): Switchboard
Date: August 27, 2021
Topic(s): Case Management
Many refugee service providers are asking how to best support clients from Afghanistan during this time of crisis. This blog post includes a few tips that may be helpful to program staff and leaders as they seek to care for clients and staff affected by the situation in Afghanistan.
Two women speaking to each other

Blog Post: A Round-up of Resources for Serving Afghan Evacuees

Author(s): Switchboard
Date: August 23, 2021
Topic(s): Case Management, Immigration Legal Needs, Safety
In July 2021, the U.S. government initiated Operation Allies Refuge to quickly admit and resettle individuals from and in Afghanistan who have worked for, or on behalf of, the U.S. government. The resettlement network is working to support Afghan evacuees by providing available benefits and services, including those funded by ORR. This blog post lists resources you may find helpful in serving these clients, including resources in Dari and Pashto.

Blog Post: How to Talk With Clients about COVID-19 Vaccines for Children and Youth

Author(s): NRC-RIM
Date: August 16, 2021
Topic(s): Case Management, Child, Youth, and Family Services, Health
Subtopic(s): Child and Youth Wellbeing, COVID-19
Encouraging young adults to get the vaccine and encouraging parents to get it for their eligible children have both become major priorities. This blog post has tips and resources from NRC-RIM that can support you in navigating conversations about COVID-19 vaccinations with young adults and parents.

Archived Webinar: A Trauma-Informed Understanding of Mental Health & Psychosocial Support (MHPSS)

Author(s): Switchboard
Date: August 16, 2021
Topic(s): Case Management, Health, Mental Health and Wellness
This webinar uncovers key concepts related to Mental Health and Psychosocial Support (MHPSS) in the context of refugee resettlement service delivery.

Guide: Eligibility Documentation for Special Immigrant Visa (SIV) Holders or SQ/SI Parolees from Afghanistan and Iraq

Author(s): Office of Refugee Resettlement (ORR)
Date: August 11, 2021
Topic(s): Case Management, Immigration Legal Needs
Afghan or Iraqi nationals granted a Special Immigrant Visa (SIV) or Special Immigrant (SQ or SI) Parole by the U.S. Department of Homeland Security for service to the U.S. government are eligible for ORR benefits. This guide lists acceptable documents for relatives of SIV holders , SQ or SI parolees. 

Guide: A Trauma-Informed Understanding of Mental Health and Psychosocial Support (MHPSS)

Author(s): Switchboard
Date: August 11, 2021
Topic(s): Case Management, Mental Health and Wellness
There is growing interest in mental health and psychosocial support (MHPSS) for refugees, asylees, and other humanitarian immigrants. This guide reviews key MHPSS concepts relevant to those who are designing and implementing services that seek to improve resettled refugees’ mental health and psychosocial wellbeing.

Archived Webinar: Panel Discussion on Fundamentals of Equity and Resettlement

Author(s): Switchboard
Date: June 30, 2021
Topic(s): Case Management, Community Engagement, Cultural Awareness, Safety
Hosted on June 30, 2021, the training was delivered by Isabelle Darling, Clinical Lead, National Partnership for Community Training (NPCT); Fasil Aragaw, Refugee Integration Specialist, Gulf Coast JFCS ; Dr. Tadios Belay, Founder and President, Board of Directors of the U.S. Africa Institute and Angie Uwimana, Interpreter, Gulf Coast JFCS.  Race and racism are difficult …

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Blog Post: Resource Round-Up: Creating Safe Spaces for LGBTQ+ Clients

Author(s): Switchboard
Date: June 21, 2021
Topic(s): Case Management, Community Engagement, Cultural Awareness, Organizational Development
In recognition of Pride, Switchboard has compiled this resource round-up. It includes materials designed for organizations and case managers serving LGBTQ+ clients, including how to create welcoming environments, ensure use of inclusive language, and address the unique needs of this population.