We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Digital Inclusion yielded 24 result(s).

Archived Webinar: Helping Clients Navigate Times of Economic Hardship

Author(s): Switchboard
Date: July 24, 2020
Topic(s): Digital Inclusion, Employment, Financial Capabilities
Hosted on July 23, 2020, this virtual panel discussion was hosted by by Daniel Wilkinson Program Manager for Economic Empowerment, Switchboard along with a panelist of economic empowerment experts.  Recent months have presented a dramatic learning curve as we’ve adapted to the realities of living and working in the shadow of a global pandemic. If …

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Video: Digital Literacy Series

Author(s): International Rescue Committee (IRC)
Date: July 17, 2020
Topic(s): Digital Inclusion
This five-part video series covers topics such as smartphone basics and using the internet; how to use Zoom; understanding accounts, logins, and passwords; using an email account; and sharing your screen. 

Blog Post: Remote Job Readiness Resources for Clients with Lower Levels of Digital Literacy

Author(s): Switchboard
Date: July 15, 2020
Topic(s): Adult Education, Digital Inclusion, Employment
Subtopic(s): Job Readiness
We recently published a blog post on Virtual Job Readiness Resources for Clients With Online Access. But how are agencies continuing job readiness training when participants don’t have access to technology or lack digital literacy skills? This post includes job readiness resources for supporting clients without online access and/or digital skills, informed by strategies refugee service providers have begun implementing nationwide.

Blog Post: Job Development During the COVID-19 Crisis

Author(s): Switchboard
Date: June 18, 2020
Topic(s): Digital Inclusion, Employment, Health
Subtopic(s): COVID-19, Job Development
The COVID-19 crisis is having a profound impact on the way we live and work. During this time, many service providers are working remotely to provide job readiness training to clients in addition to helping some clients apply for unemployment insurance and other benefits. But what about job development? Should you be helping clients obtain employment during this time, and if so, what does job development look right now?

Blog Post: Wellbeing for Service Providers: How Can Organizations Support Staff through the COVID-19 Pandemic?

Author(s): Switchboard
Date: May 26, 2020
Topic(s): Cultural Awareness, Digital Inclusion, Health, Organizational Development
Subtopic(s): COVID-19
Refugee service providers are used to putting clients first, working long hours, and moving mountains to meet clients’ needs, no matter how difficult. This work is unique: we are entrusted with helping people who have experienced significant hardship and trauma as they rebuild their lives in a new country. Because our work is unique, our organizations have a unique role in supporting us.

Blog Post: Resource List: Multilingual Tutorials on Zoom and Other Online Platforms

Author(s): Switchboard
Date: May 19, 2020
Topic(s): Adult Education, Digital Inclusion
In the shift to virtual services, including home-based learning, many clients are learning how to use videoconferencing platforms like Zoom for the first time. School districts are using a wide range of these programs to communicate with students and families, while refugee service providers are leveraging them in the course of virtual case management, English language classes, job readiness training, etc. It can be difficult to find multilingual tutorials on using these platforms. The following videos and other materials may be helpful.

Archived Webinar: Ask an Expert: Creating Engaging Virtual Trainings and Meetings

Author(s): Switchboard
Date: April 15, 2020
Topic(s): Adult Education, Digital Inclusion, Organizational Development
Hosted on April 15, 2020, this webinar was presented by Jamie Bussey, Deputy Director, Cultural Orientation Resource Exchange (CORE); Sumita Chandrasekhar, Program Officer for Instructional Technology & Design at the IRC; and Kristy Gladfelter, Senior Director for Research, Analysis, and Learning at the IRC. Designing effective virtual trainings and meetings can be a challenge. We’ve …

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Blog Post: Language Access in Times of Crisis: Getting Started With Video Remote Interpreting

Author(s): Switchboard
Date: April 15, 2020
Topic(s): Case Management, Cultural Awareness, Digital Inclusion
Subtopic(s): Interpretation
For many providers continuing to serve non-English-speaking clients during the COVID-19 pandemic, language access is a significant challenge. Videoconferencing technology, although far from perfect, can help us provide services without losing all of the human-to-human contact that typically facilitates communication. Below are a few tips for getting started with video remote interpreting (VRI). Choosing the …

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Blog Post: Remote Job Readiness Resources: Tips and Materials for Clients with Online Access

Author(s): Switchboard
Date: April 14, 2020
Topic(s): Digital Inclusion, Employment
Subtopic(s): Job Readiness
As we continue practicing social distancing amid COVID-19, you may be wondering how to stay in touch with your clients and continue job readiness training. While you may not be able to resume your job readiness classes in person for some time, there are many online resources you can share to keep your clients engaged and focused on their career paths. This blog post provides suggestions tailored towards clients who have computers or smartphones, internet access, and higher levels of digital literacy.

Guide: Virtual Communication Guide

Author(s): HIAS
Date: April 7, 2020
Topic(s): Adult Education, Digital Inclusion
This document, developed by HIAS, uses screenshots to describe how to use Zoom and WhatsApp. It is translated into Arabic, Farsi, Russian, Spanish, Swahili, Ukrainian, and Urdu.