We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search yielded 53 result(s).

Blog Post: Talking about Race and Racism: Preparing for Conversations with Refugee Clients

Author(s): Switchboard
Date: October 9, 2020
Topic(s): Case Management, Cultural Awareness
Refugee service providers play an important role in helping newcomers integrate into communities across the country. As they adjust to their new life in America, many refugees and their family members are likely to experience racism or discrimination first-hand. In our role as providers, managers, and evaluators of services that help newcomers successfully integrate into U.S. communities, we must be willing and able to have meaningful conversations about race and racism with refugees.

Archived Webinar: Cultural Competence in Refugee Service Settings: What Does the Research Tell Us?

Author(s): Switchboard
Date: September 10, 2020
Topic(s): Case Management, Cultural Awareness, Health, Mental Health and Wellness
Hosted on September 10, 2020, this webinar was facilitated by Ling San Lau, Senior Program Officer, Program on Forced Migration and Health at Columbia University, Mailman School of Public Health. Webinar panelists included Isabelle Darling, Clinical Lead Mental Health Consultant at the National Partnership for Community Training; Meheria Habibi, Senior Program Officer at the International …

Cultural Competence in Refugee Service Settings: What Does the Research Tell Us? Read More »

Guide: Cultural Competence in Refugee Service Settings: Guidance for Service Providers Based on a Scoping Review of the Literature

Author(s): Switchboard
Date: September 8, 2020
Topic(s): Case Management, Cultural Awareness, Health, Mental Health and Wellness
Refugees have unique strengths and needs related to their cultural backgrounds and experiences of forced displacement and resettlement. Refugee service providers must demonstrate cultural competence to effectively serve clients, but this is often complicated by unclear definitions and a lack of practical guidance. This guide highlights key culturally competent approaches in refugee service settings, based …

Cultural Competence in Refugee Service Settings: Guidance for Service Providers Based on a Scoping Review of the Literature Read More »

Evidence Summary: What is the impact of cultural competence training among health and mental health providers?

Author(s): Switchboard
Date: August 12, 2020
Topic(s): Cultural Awareness, Health, Mental Health and Wellness
Subtopic(s): Healthcare
This evidence summary aims to assess the effectiveness of strategies to build cultural competence among health and mental health providers working with resettled refugees.  The intended audience is U.S. refugee service providers and other interested stakeholders. This evidence summary seeks to answer the following questions: What is the state of evidence about the effectiveness of …

What is the impact of cultural competence training among health and mental health providers? Read More »

Archived Webinar: Fundamentals of Gender-Based Violence (GBV) for Refugee Service Providers: What Does a Culturally Responsive Approach Mean?

Author(s): Switchboard
Date: July 7, 2020
Topic(s): Case Management, Child, Youth, and Family Services, Cultural Awareness, Mental Health and Wellness, Safety
Subtopic(s): Behavioral Healthcare, Child and Youth Wellbeing, Domestic Violence
Hosted on July 7, 2020, this webinar was presented by Reema Sharma, Manager of Outreach and Community Education, Womankind; and Alena Victor, Director of Residential Programs, Womankind.  There has been a growing interest among refugee service providers in understanding the dynamics of gender-based violence (including domestic violence and sexual violence). This webinar will be an …

Fundamentals of Gender-Based Violence (GBV) for Refugee Service Providers: What Does a Culturally Responsive Approach Mean? Read More »

Guide: Fundamentals of Gender-Based Violence (GBV) for Refugee Service Providers: What Does a Culturally Responsive Approach Mean?

Author(s): Switchboard
Date: July 6, 2020
Topic(s): Case Management, Child, Youth, and Family Services, Cultural Awareness, Mental Health and Wellness, Safety
Subtopic(s): Behavioral Healthcare, Child and Youth Wellbeing, Domestic Violence
This information guide reviews the basics of gender-based violence (including domestic violence and sexual violence) within refugee and immigrant communities. It explores what a culturally responsive approach to GBV services can look like.

Blog Post: Wellbeing for Service Providers: How Can Organizations Support Staff through the COVID-19 Pandemic?

Author(s): Switchboard
Date: May 26, 2020
Topic(s): Cultural Awareness, Digital Inclusion, Health, Organizational Development
Subtopic(s): COVID-19
Refugee service providers are used to putting clients first, working long hours, and moving mountains to meet clients’ needs, no matter how difficult. This work is unique: we are entrusted with helping people who have experienced significant hardship and trauma as they rebuild their lives in a new country. Because our work is unique, our organizations have a unique role in supporting us.

Blog Post: Language Access in Times of Crisis: Getting Started With Video Remote Interpreting

Author(s): Switchboard
Date: April 15, 2020
Topic(s): Case Management, Cultural Awareness, Digital Inclusion
Subtopic(s): Interpretation
For many providers continuing to serve non-English-speaking clients during the COVID-19 pandemic, language access is a significant challenge. Videoconferencing technology, although far from perfect, can help us provide services without losing all of the human-to-human contact that typically facilitates communication. Below are a few tips for getting started with video remote interpreting (VRI). Choosing the …

Language Access in Times of Crisis: Getting Started With Video Remote Interpreting Read More »

Archived Webinar: How to Provide Person-Centered, Trauma-Informed Care for Older Refugees

Author(s): JFNA's Center on Aging and Trauma
Date: January 19, 2020
Topic(s): Cultural Awareness, Mental Health and Wellness
This webinar examines the impact of trauma on older refugees and introduces the service model of person-centered, trauma-informed care. Person-Centered, Trauma-Informed care is a holistic approach to service provision developed by The JFNA Center on Aging and Trauma that infuses knowledge about trauma into agency programs and procedures as a way to promote the well-being and empowerment of …

How to Provide Person-Centered, Trauma-Informed Care for Older Refugees Read More »

Archived Webinar: Trauma-Informed Care: Movement Towards Practice

Author(s): Switchboard
Date: January 15, 2020
Topic(s): Case Management, Cultural Awareness, Mental Health and Wellness
This webinar was presented by Beth Farmer, Senior Technical Advisor, Safety, Education and Wellness, IRC and Sasha Verbillis-Kolp, Consultant, Sasha Verbillis-Kolp Consulting Services.  Refugee service providers work with individuals and families who have experienced significant trauma. This webinar gives key insights on defining trauma-informed care within the refugee context and adopting trauma-informed practices on the …

Trauma-Informed Care: Movement Towards Practice Read More »