Resources

Our multimedia resource library features content developed by both Switchboard and the larger resettlement community.  You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.

The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard. 

 

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Using empirical evidence to inform project design can help practitioners in the refugee resettlement space maximize our projects’ benefits, while minimizing unintended harm. This webinar will cover how to use evidence to inform project design, in addition to some key M&E-related terms. Participants will also learn about two important logic models: theories of change and […]

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These resources, developed by Switchboard, are specifically intended to assist case managers in preparing clients for employment and should be used as a guide alongside the accompanying blog post. It is provided for informational and guidance purposes is available in English.

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Describing Experience Effectively The task of documenting international work experience and education on a newcomer’s resume can be daunting, especially when assisting clients who have informal work experience or expertise in a highly technical industry. This blog is Switchboard’s second post related to resume-building. If you are new to this topic, start with our first […]

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This Comprehensive Case Management Onboarding Guide is a framework for onboarding new staff members who will provide case management services in the context of refugee service delivery. It is meant to be customized to include training specific to your organization, including any in-house requirements, as well as specific focus areas for the programs and populations […]

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Hosted on March 20, 2024 the training was delivered by Madina Masumi, Switchboard Training Officer. Refugee and newcomer students are more likely to be bullied and may not understand how to effectively manage these situations, which could lead to further feelings of social isolation and stress. This webinar will focus on supporting refugee students who […]

Digital Inclusion is a new focus area for Switchboard, with a new team! Freschta Naseri, Digital Inclusion Coordinator, brings over 5 years’ experience in resettlement services and comes to the team from the IRC Dallas office. Julie Heller, Digital Inclusion Manager, brings over 25 years’ experience in media and education and comes to the team […]