We have curated a multimedia library of content developed both by Switchboard and by former ORR-funded TA providers. You can browse the library by resource type, view a full list of uploads, or use the search area to access content by topic, author, year, and more.

Your search for Case Management yielded 117 result(s).

Typed script

Tool or Template: Script – Health Care Provider’s Introduction for Working with Telephone/Remote Interpreters

Author(s): Refugee Health Technical Assistance Center (RHTAC)
Date: December 12, 2011
Topic(s): Case Management, Digital Inclusion, Health
Subtopic(s): Interpretation
This tool is a scripted introduction for working with telephone/remote interpreters. It can be led by the health care provider via the telephone interpreter. The inclusion of an introduction in all interpreted encounters aims to put limited English proficient (LEP) clients at ease and create a situation in which all parties are clear about the …

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Tip Sheet: Documenting Your Casework

Author(s): Project SOAR
Date: December 9, 2011
Topic(s): Case Management
Subtopic(s): Case Documentation
This tip sheet provides guidance on effectively documenting your case work as a part of case management.

Tip Sheet: Time Management Techniques for Case Managers

Author(s): Project SOAR
Date: April 15, 2011
Topic(s): Case Management
This tip sheet provides guidance on time management techniques that can be used by caseworkers and case managers.

Tip Sheet: Mitigating Conflict with Clients

Author(s): Project SOAR
Date: April 8, 2011
Topic(s): Case Management
This tip sheet provides guidance on mitigating conflict with clients as part of case management.

Tip Sheet: Boundaries – Protecting Clients and Ourselves

Author(s): Project SOAR
Date: March 5, 2011
Topic(s): Case Management
Subtopic(s): Boundaries
This tip sheet reviews how to establish effective boundaries in order to protect both clients and staff.

Guide: Guidelines for Working with Interpreters for Counseling & Health Care Staff Working with Refugees

Author(s): NSW Refugee Health Service, STARTTS
Date: January 1, 2011
Topic(s): Case Management, Health
Subtopic(s): Interpretation
Interpreters are a vital part of providing quality health care for refugees. This guide was designed to provide a helpful overview of things to consider when working with interpreters, tips and approaches to use, and further resources
Typed fact sheet with SOAR logo and image of woman writing

Tip Sheet: Introduction to Case Management

Author(s): Project SOAR
Date: September 26, 2006
Topic(s): Case Management
This tip sheet reviews the basics of case management, including intake and assessment, goal development, intervention, monitoring and re-assessment, and termination.