COVID-19 Automated Call System

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The International Institute of Metropolitan St. Louis (IISTL) in Missouri, MN recognized a need to provide state and local COVID-19 information to their clients in eight common languages that were not already available. They repurposed their automated call system to share pre-recorded messages with clients in their primary language and engaged both local and state partners about the best approach for presenting the information. IISTL saw an increase in the number of people listening to the message within 24 hours of receiving it, increasing from 300 people initially to over 700. 

Promising practices in Switchboard’s Resource Library are identified by the Office of Refugee Resettlement (ORR).

Topic(s): Adult Education, Case Management, Community Engagement, Health
Subtopic(s): COVID-19
Resource Type: Promising Practice
Date: November 20, 2020
Language(s): English
Target Audience(s): Service Provider
Author(s): Office of Refugee Resettlement (ORR)

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