Information and communication technologies can be a valuable tool for enhancing health communication. However, not everyone is utilising the wide suite of digital opportunities. This disparity has the potential to exacerbate existing social and health inequalities, particularly among vulnerable groups such as those who are in poor health and the elderly. This review aimed to systematically identify the common barriers to, and facilitators of, digital inclusion. A comprehensive database search yielded 969 citations. Following screening, seven systematic reviews and three non-systematic reviews were identified. Collectively, the reviews found that physical access continues to be a barrier to digital inclusion. However, provision of access alone is insufficient, as digital ability and attitude were also potential barriers. Social support, direct user experience and collaborative learning/design were identified as key strategies to improve inclusion. These review findings provide guidance for health communication practitioners in designing and implementing effective programmes in the digital environment.
Borg, K., Boulet, M., Smith, L., & Bragge, P. (2019). Digital inclusion & health communication: A rapid review of literature. Health communication, 34(11), 1320-1328.
About This Study:
Intervention Duration: Varies
Relevant ORR Program: EthnicCommunity Self-Help Program, Matching Grant, Preferred Communities, Refugee Career Pathways
Study Type: Systematic review
Full Text Availability: Free
Direction of Evidence: Positive impact
Gender(s) of Participants: All
Age(s) of Participants: Multiple Age Groups
Region(s) of Origin of Participants: Multiple Regions
Relevant Evidence Summaries:
The evidence was reviewed and included in the following summaries: