Working with Interpreters during Case Investigation and Contact Tracing

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The National Resource Center for COVID-19 among Refugees, Immigrants, and Migrants (NRC-RIM) is focused on contact tracing, mitigation, and prevention activities. They are funded by the U.S. Centers for Disease Control and Prevention and the International Organization for Migration to provide assistance and resources to state and local health departments working with refugee, immigrant, and migrant communities that have been disproportionately affected by COVID-19. 

This e-learning module was developed by the International Rescue Committee as part of NRC-RIM and it is designed for case investigators and contact tracers, supervisors and interpreters working with contact tracers. Interpreters play a vital role in ensuring RIM communities have a full understanding of the information shared by public health professionals. Learn how you can improve collaboration with these skilled professionals during Case Investigation and Contact Training (CICT). A University of Minnesota account is required to complete this module; after registration you will receive an email with a link to access it. 

After completing this module, you will be able to:

  • Define key terms related to interpretation
  • Describe the interpreter’s role
  • Describe the importance and benefits of working with an interpreter
  • Demonstrate appropriate techniques for working with interpreters virtually
  • List possible solutions to challenges experiences when working with cases/contacts and interpreters
  • Describe how to support interpreters in improving the quality of an interpreter conversation 

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