Organizational Development

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Providing Successful Remote Services During the COVID-19 Crisis: Tips from the International Institute of New England

When a busy human services operation providing critical support to vulnerable people is forced to immediately suspend face-to-face interactions, the sudden transition to remote work is not easy. Staff miss their work spaces, their clients, and each other. Program participants can no longer walk in for assistance, and quick questions that could have been easily answered now require an email or a pre-scheduled phone call. But as difficult as things may be, it is important to remember that it is still possible to provide support to clients.

Language Access in Times of Crisis: Getting Started With Video Remote Interpreting

For many providers continuing to serve non-English-speaking clients during the COVID-19 pandemic, language access is a significant challenge. Videoconferencing technology, although far from perfect, can help us provide services without losing all of the human-to-human contact that typically facilitates communication. Below are a few tips for getting started with video remote interpreting (VRI). Choosing the …

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Making Remote Work Successful: Tips for Employees Working Remotely

Remote work is a growing reality for organizations around the world. It presents a challenge, but it also presents an opportunity. With the right tools, approaches, and habits, individuals and teams working remotely can be even more productive than teams who work together in the same location. This post offers tips to employees working remotely. …

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Making Remote Work Successful: Tips for Managing Remote Workers & Teams

The need to create teams of employees who can work together effectively across locations and distances is a growing reality for organizations around the world. It presents a challenge, but it also presents an opportunity. With the right tools, approaches, and habits, individuals and teams working remotely can be even more productive than teams who …

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Making Remote Work Successful: 6 Tips for Being IT-Ready to Work from Home

Remote work is a growing reality for organizations around the world. It presents a challenge, but it also presents an opportunity. With the right tools, approaches, and habits, individuals and teams working remotely can be even more productive than teams who work together in the same location. This post offers tips to employees working remotely. …

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What is a Community of Practice?

As colleagues working across the resettlement community, we all bring a wealth of expertise to our work. But whether we work for states, resettlement agencies or other organizations, it’s not always easy for us to learn from one another. To help meet this need, Switchboard is excited to launch our first interagency community of practice …

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A Round-up of Resources for Social Work Month

Did you know March is National Professional Social Work Month? There are many great social work and casework resources in the Switchboard Resource Library, which hosts over 400 downloadable and multimedia files! Here is a round-up to help you get started: Maintaining the Caseworker-Client Relationship Introduction to Case Management Project Strengthening Organizations Assisting Refugees (SOAR), …

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Why the Name Switchboard?

Welcome to the Switchboard blog! For our first post, we thought we’d share how our team came up with the name Switchboard. You may have heard our program previously referred to as the Refugee Technical Assistance Program, or RTAP. We knew we needed a name that was more memorable and readily identifiable. Here is the …

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Understanding and Benefiting from Corporate Volunteering

This blog post was written by Higher Employment Services Technical Assistance and is included as an archived post on the Switchboard blog. Volunteers are an extremely useful resource to expand support services for refugees. They bring insight to U.S. culture and systems, access to networks for early employment opportunities and career advancement, and time and …

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Why We Should Have Developed our Logic Model before Our Project Narrative — Not the Other Way Around

This blog post was written by the Monitoring and Evaluation Technical Assistance (META) Project and is included as an archived post on the Switchboard blog. It’s tempting to start out program design by drafting a narrative. After all, we know what we want to do, many approvals may be needed, and deadlines are looming! But …

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