Organizational Development

Group of young women talking

Talking about Race and Racism: Tips for Conversations with Refugee Youth

As a young person, adjusting to a new place is difficult no matter the circumstances. In adapting to their new communities, refugee youth need to understand how race and racism may shape their lives in the U.S., including the history of systemic racism and discrimination, the history of anti-racist movements, and what they need to know about current events like protests against police brutality.

two men talking

Talking about Race and Racism: Tips for Participating in Introductory Conversations

Conversations about race are challenging, but they allow people to get to know one another better and build stronger communities. It is important for newcomers to have a better understanding about racism in America, how it may affect their daily lives, and what they can do to change it. It is equally important that refugee service providers consider the adjustments, new information, and learning curves newcomers face. Providers must take those into account as they think about when, where, and how to introduce topics about race, racism, and anti-racism with clients.

Woman using laptop with coffee cup

Talking about Race and Racism: Preparing for Conversations with Refugee Clients

Refugee service providers play an important role in helping newcomers integrate into communities across the country. As they adjust to their new life in America, many refugees and their family members are likely to experience racism or discrimination first-hand. In our role as providers, managers, and evaluators of services that help newcomers successfully integrate into U.S. communities, we must be willing and able to have meaningful conversations about race and racism with refugees.

Photo of woman at desk on phone

Providing Successful Remote Services During the COVID-19 Crisis: Tips from the International Institute of New England

When a busy human services operation providing critical support to vulnerable people is forced to immediately suspend face-to-face interactions, the sudden transition to remote work is not easy. Staff miss their work spaces, their clients, and each other. Program participants can no longer walk in for assistance, and quick questions that could have been easily answered now require an email or a pre-scheduled phone call. But as difficult as things may be, it is important to remember that it is still possible to provide support to clients.

Language Access in Times of Crisis: Getting Started With Video Remote Interpreting

For many providers continuing to serve non-English-speaking clients during the COVID-19 pandemic, language access is a significant challenge. Videoconferencing technology, although far from perfect, can help us provide services without losing all of the human-to-human contact that typically facilitates communication. Below are a few tips for getting started with video remote interpreting (VRI). Choosing the …

Language Access in Times of Crisis: Getting Started With Video Remote Interpreting Read More »

Making Remote Work Successful: Tips for Employees Working Remotely

Remote work is a growing reality for organizations around the world. It presents a challenge, but it also presents an opportunity. With the right tools, approaches, and habits, individuals and teams working remotely can be even more productive than teams who work together in the same location. This post offers tips to employees working remotely. …

Making Remote Work Successful: Tips for Employees Working Remotely Read More »

Making Remote Work Successful: Tips for Managing Remote Workers & Teams

The need to create teams of employees who can work together effectively across locations and distances is a growing reality for organizations around the world. It presents a challenge, but it also presents an opportunity. With the right tools, approaches, and habits, individuals and teams working remotely can be even more productive than teams who …

Making Remote Work Successful: Tips for Managing Remote Workers & Teams Read More »

Making Remote Work Successful: 6 Tips for Being IT-Ready to Work from Home

Remote work is a growing reality for organizations around the world. It presents a challenge, but it also presents an opportunity. With the right tools, approaches, and habits, individuals and teams working remotely can be even more productive than teams who work together in the same location. This post offers tips to employees working remotely. …

Making Remote Work Successful: 6 Tips for Being IT-Ready to Work from Home Read More »

What is a Community of Practice?

As colleagues working across the resettlement community, we all bring a wealth of expertise to our work. But whether we work for states, resettlement agencies or other organizations, it’s not always easy for us to learn from one another. To help meet this need, Switchboard is excited to launch our first interagency community of practice …

What is a Community of Practice? Read More »

A Round-up of Resources for Social Work Month

Did you know March is National Professional Social Work Month? There are many great social work and casework resources in the Switchboard Resource Library, which hosts over 400 downloadable and multimedia files! Here is a round-up to help you get started: Maintaining the Caseworker-Client Relationship Introduction to Case Management Project Strengthening Organizations Assisting Refugees (SOAR), …

A Round-up of Resources for Social Work Month Read More »

Log In