As a Switchboard team, we’re always interested in learning more about how we’re doing, how we can improve, and which topics are on refugee service providers’ minds. This is why we worked with an external evaluator to look back at our work from the previous year to reflect on our project and identify how we could improve. We also conducted a needs assessment to hear from you and inform our priorities for the coming year. Thank you to all who participated! We would like to share some of the main findings with you.