Blog Category: Case Management

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Resource Round-up: Multilingual Tutorials on Zoom and Other Online Platforms

In the shift to virtual services, including home-based learning, many clients are learning how to use videoconferencing platforms like Zoom for the first time. School districts are using a wide range of these programs to communicate with students and families, while refugee service providers are leveraging them in the course of virtual case management, English language classes, job readiness training, etc.

It can be difficult to find multilingual tutorials on using these platforms. The following videos and other materials may be helpful.

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Photo of woman at desk on phone

Providing Successful Remote Services During the COVID-19 Crisis: Tips from the International Institute of New England

When a busy human services operation providing critical support to vulnerable people is forced to immediately suspend face-to-face interactions, the sudden transition to remote work is not easy. Staff miss their work spaces, their clients, and each other. Program participants can no longer walk in for assistance, and quick questions that could have been easily answered now require an email or a pre-scheduled phone call. But as difficult as things may be, it is important to remember that it is still possible to provide support to clients.

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Language Access in Times of Crisis: Getting Started With Video Remote Interpreting

For many providers continuing to serve non-English-speaking clients during the COVID-19 pandemic, language access is a significant challenge. Videoconferencing technology, although far from perfect, can …

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Man using phone sitting on couch

Remote Job Readiness Resources: Tips and Materials for Clients with Online Access

As we continue practicing social distancing amid COVID-19, you may be wondering how to stay in touch with your clients and continue job readiness training. While you may not be able to resume your job readiness classes in person for some time, there are many online resources you can share to keep your clients engaged and focused on their career paths. This blog post provides suggestions tailored towards clients who have computers or smartphones, internet access, and higher levels of digital literacy.

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Helping Refugee Clients Cope During the COVID-19 Crisis

This blog post offers tips on how to help your clients cope during the COVID-19 crisis, including suggestions for sharing information in a trauma-informed way and supporting clients’ mental health and wellbeing.

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Helping Your Clients Navigate Economic Hardship During the COVID-19 Crisis

While resettlement staff may have the option of working from home, many clients do not. Many industries in which our clients work have been profoundly impacted by COVID-19. Unfortunately, for many clients, this will mean reduced hours or even loss of employment. As clients face challenges related to employment and reach out to you with questions, we want to help you be prepared. Here are some resources to get you started on helping clients to understand their rights and access federal and state benefits, as well as information about other non-governmental resources.

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A Round-up of Resources for Social Work Month

Did you know March is National Professional Social Work Month? There are many great social work and casework resources in the Switchboard Resource Library, which …

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Why We Should Have Developed our Logic Model before Our Project Narrative — Not the Other Way Around

This blog post was written by the Monitoring and Evaluation Technical Assistance (META) Project and is included as an archived post on the Switchboard blog. …

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