Blog Author
Chris Ko
Chris Ko joined the International Institute of New England (IINE) in July 2017 as the Research, Monitoring, & Evaluation Specialist for IINE's three sites. He has previously held research positions at both Boston College and Harvard. He is also currently the city of Lowell’s point person for research on Welcoming America’s Gateways for Growth Challenge.
Providing Successful Remote Services During the COVID-19 Crisis: Tips from the International Institute of New England
When a busy human services operation providing critical support to vulnerable people is forced to immediately suspend face-to-face interactions, the sudden transition to remote work is not easy. Staff miss their work spaces, their clients, and each other. Program participants can no longer walk in for assistance, and quick questions that could have been easily answered now require an email or a pre-scheduled phone call. But as difficult as things may be, it is important to remember that it is still possible to provide support to clients.
