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Resource Round-up: Multilingual Tutorials on Zoom and Other Online Platforms

In the shift to virtual services, including home-based learning, many clients are learning how to use videoconferencing platforms like Zoom for the first time. School districts are using a wide range of these programs to communicate with students and families, while refugee service providers are leveraging them in the course of virtual case management, English language classes, job readiness training, etc.

It can be difficult to find multilingual tutorials on using these platforms. The following videos and other materials may be helpful.

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Wellbeing for Refugee Service Providers during COVID-19: Am I Ok?

As the coronavirus pandemic redefines “normal,” many people are experiencing more symptoms of emotional distress. For most of us, seeing some of these signs some of the time isn’t too concerning. It’s when we begin to feel this way most of the time that it can become alarming. Learning to recognize signs of emotional distress in ourselves or our loved ones is one step towards beginning to cope.

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Resource Round-up: Workplace Safety for Essential Workers

While some of our clients have experienced difficult layoffs or furloughs, others are continuing to serve our communities through their daily work. Essential workers range from child care providers and healthcare professionals to grocery store staff and meatpacking employees. How can we support the wellbeing of clients who must work?

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Providing Successful Remote Services During the COVID-19 Crisis: Tips from the International Institute of New England

When a busy human services operation providing critical support to vulnerable people is forced to immediately suspend face-to-face interactions, the sudden transition to remote work is not easy. Staff miss their work spaces, their clients, and each other. Program participants can no longer walk in for assistance, and quick questions that could have been easily answered now require an email or a pre-scheduled phone call. But as difficult as things may be, it is important to remember that it is still possible to provide support to clients.

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Wellbeing for Service Providers during COVID-19: Managing our Own Emotional Needs While Helping Refugee Clients

People in helping professions are being challenged in numerous personal and professional ways during the COVID-19 pandemic. Service providers are supporting clients who may be in crisis due to employment, childcare or healthcare needs. At the same time, we ourselves may be in crisis for similar reasons. The challenge of caring for and being concerned about family and friends, as well as clients, is leading to extreme stress in many helping professionals.

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Language Access in Times of Crisis: Getting Started With Video Remote Interpreting

For many providers continuing to serve non-English-speaking clients during the COVID-19 pandemic, language access is a significant challenge. Videoconferencing technology, although far from perfect, can help us provide services without losing all of the human-to-human contact that typically facilitates communication. Below are a few tips for getting started with video remote interpreting (VRI). Choosing the

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